Job Description

Job Title: Administrative Assistant

Location: White Plains, NY (Hybrid – 4 days onsite, 1 remote)

Salary Range: $50,000 – $55,000

Reports To: Vice President / Account Executive

Position Overview

We are seeking a highly organized and detail-oriented Administrative Assistant to support our Account Management team in delivering exceptional service to a diverse client base. This role is ideal for someone who thrives in a fast-paced environment and has a strong interest in employee benefits administration, client support, and operations.

As an integral member of the team, you’ll provide administrative and project support to ensure benefit plans are implemented accurately, issues are resolved efficiently, and client communications and documentation are consistently maintained. This position offers exposure to various aspects of benefits administration and an excellent pathway for career growth within the organization.

Key Responsibilities

• Provide day-to-day administrative support to the Account Executive and team across approximately 35 clients.
• Assist with eligibility, enrollment, and benefits processing, maintaining accurate records and ensuring timely follow-up.
• Respond to client, broker, and trustee inquiries with professionalism and accuracy.
• Coordinate with internal departments—including claims, billing, customer service, and eligibility—to support smooth operations.
• Assist in the preparation of presentations and reports for client trustee meetings.
• Support new account onboarding by tracking implementation activities and organizing materials.
• Maintain organized systems for forms, workflows, and enrollment changes.
• Attend occasional client meetings and assist in membership meetings and open enrollment events (2–3 annually).
• Serve as a resource for internal departments on benefits-related issues.
• Collaborate with legal, compliance, and auditing partners as needed.
• Utilize various internal systems to manage data related to eligibility, claims, and enrollment.
• Identify and escalate service issues; follow up until resolution is achieved.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 1–3 years of professional experience in benefits administration, insurance, customer service, or a related field (preferred).
• Strong organizational skills and ability to prioritize and multitask.
• High attention to detail and analytical thinking.
• Excellent communication skills—both written and verbal.
• Proactive and dependable team player.
• Comfortable working with multiple departments and external professionals.
• Must be able to work onsite in White Plains, NY four days per week.

Benefits & Perks

• Hybrid schedule with one remote day per week
• Free on-site parking and shuttle service from the White Plains Train Station
• Career growth opportunities into roles such as Eligibility/Enrollment Specialist or Junior Account Manager

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