Job Description
Job Description
Job Description
Benefits/Perks
- Careers Advancement Opportunities
- PTO, Health Care Benefits
- Competitive Compensation
Job Summary Are you ready to take the next big step in your automotive industry career? Our high-volume automotive body shop is seeking a full-time
Automotive Office/Store Manager to oversee and motivate our talented team of professionals.
The ideal candidate for this position should have a track record of successful management positions with at least three years of experience, and a strong desire to succeed with integrity.
You will oversee daily operations and assist sales and service managers in setting big but realistic goals. We offer a competitive base salary and financial incentiveswhen our automotive body shop succeeds, so do you! If you have auto body shop management experience and excellent communication skills, apply today!
Responsibilities - Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met
- Recruit, hire, and train service managers, parts managers, and estimators to meet profit levels
- Attend manager meetings and establish good working relationships with owners, managers, and staff to establish processes
- Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss
- Forecasts goals and objectives for the department and strives to meet them.
- Hires, trains, motivates and monitors the performance of all body shop employees.
- Prepares and administers an annual operating budget for the body shop.
- Directs and schedules the work of all body shop employees.
- Establishes and maintains good working relationships with insurance adjusters.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Monitors technicians' daily productivity reports and corresponding payroll records.
- Gives fair estimates on costs and time required for body work.
- Follows up on parts department orders to ensure parts availability.
- Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Checks quality of completed work.
- Handles customer complaints immediately and according to guidelines.
- Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
- Prepares final billing for completed repair orders.
- Controls accounts receivables for body repair work.
- Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
- Ensures that proper safety equipment is available and being used properly.
- Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
- Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Ensures that the work areas and customer waiting area are kept clean.
- Maintains professional appearance.
- Other tasks as assigned.
Qualifications - Bachelors degree is preferred but not required; a high school diploma or GED equivalent needed
- Three or more years of experience in a sales manager or general manager position for a dealership or auto group is necessary
- Knowledge of the automotive industry and trends
- Possess a state-issued drivers license and acceptable driving record to operate dealership-owned vehicles
- Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success
Job Tags
Full time, Local area, Immediate start,