S&L Integrated, a growing audio/visual (AV) integration company, is seeking a Client Care & Service Coordinator based in our headquarters in Thomasville, GA. You will be the liaison between all clients/customers and S&L’s team of Service Technicians to capture, understand, prioritize, resolve & document problems/issues covered under our service contracts.
What Will Your Day Look Like?
Organizes and completes dispatching, administrative, and scheduling tasks in support of service personnel who perform onsite services including maintenance, troubleshooting, and repair of AV systems and their components. This includes:
Coordinates between Procurement and Service Technicians to ensure required products, services, and equipment are purchased or rented and delivered on time for service calls. Submits and tracks warranty-related submissions until resolved.
Tracks customer service contract status and terms, company information, scheduled service dates including preventative maintenance, and preventative maintenance reporting. This includes:
Participates in knowledge development activities to acquire a more detailed understanding of our AV systems, components, products and services.
Other duties of a similar nature and level may be assigned
To be successful in this position, you must have:
What is our work environment like? The best way to describe the team is that we have an "entrepreneurial" spirit. We love challenges, embrace change, are self-motivated and will quickly pivot to help where needed. This position does require working onsite daily at our Thomasville, GA office.
Additional Information:
We offer a competitive salary and a comprehensive benefits package including medical, dental, vision, and life insurance, along with a 401k with company match.
All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.
We are an Equal Opportunity Employer
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