The Depot Service Technician is responsible for troubleshooting, disassembly, testing, and assembly of electro-mechanical medical devices. All service work performed must be clearly documented in the approved Service/Complaint Handling System (ServiceMax). Works from documented procedures, work instructions, engineering drawings, or sketches as defined in the BDZ/Dymax Quality System. Performs wiring, soldering, assembling and test of electronic components, subassemblies and end item products. Sets up and operates test equipment and records measurements. Able to understand and document issues related to returned devices returned for service. Investigates, confirms original complaint, repairs and calibrates customer returned equipment. Documents the activities required to repair returned equipment per corporate standards and local procedures. Tracks customer owned equipment through the Service Management System. Participates in the development of local documentation for servicing equipment. Maintains working knowledge of company policies and procedures, ISO and FDA requirements. Must be able to prepare and maintain appropriate documentation related to the product servicing, the process taken toward resolution, and the results. Should possess the ability to work with minimum supervision. Performs Quality Control (QC) testing, final inspection, and/or functional verification as needed. Other duties as assigned. Must be knowledgeable in troubleshooting electronics and hydraulic circuits, and able to read and understand electrical schematics and CAD drawings (e.g. AutoCAD). Refrigeration and hydraulic background preferred but not required. Independently coordinates assignments. Must possess a high level of technical competence. Identify any negative trends for the devices serviced. Demonstrated ability to interpret and comprehend specifications, procedures, and use of hand tools. Can effectively work in a team setting and communicate effectively across the department. Performs job with accuracy and attention to detail. Knowledge of the Servicemax Service Management System and general computer skills. Education and Experience Required: An associate's degree in electronic engineering technology with 1-2 years related experience, applicable military experience, or a minimum 3-5 years experience in a comparable environment is preferred. Medical Device or Biomedical Engineering experience is a plus. Physical Demands: Regularly required to stand, walk, sit, and use hands to manipulate, handle, or configure equipment and tools. The employee is occasionally required to stoop, kneel, or crouch. May occasionally lift objects up to 100 lbs. Environment: While performing the duties of this job, the employee will be in a manufacturing environment. Must be able to work in a team-oriented, fast-paced environment. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
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