Job Description

Join a rapidly growing, client-focused mortgage company dedicated to empowering individuals and families on their path to homeownership. Taking pride in our innovative solutions, exceptional customer service, and dynamic team environment. Seeking a highly skilled and strategic Director of Operations to oversee and optimize our day-to-day operations. This role is essential to ensuring operational excellence, compliance, and scalable growth for the organization.

Responsibilities

Operational Leadership:

• Collaborate with the executive team to develop and implement operational strategies aligned with company goals.
• Oversee the company’s daily operations to ensure efficiency and effectiveness across departments.
• Identify and implement process improvements to enhance productivity and client satisfaction.

Team Management:

• Lead, mentor, and develop operations teams, fostering a culture of collaboration and excellence.
• Establish performance metrics and ensure accountability within the operations team.
• Partner with HR to recruit, train, and retain top operational talent.

Compliance & Risk Management:

• Ensure compliance with all industry regulations, company policies, and legal requirements.
• Develop and implement operational policies and procedures to mitigate risks and ensure consistency.

Process Improvement:

• Evaluate and optimize operational workflows to drive efficiency and scalability.
• Leverage technology and tools to enhance operational capabilities and reporting.
• Collaborate with cross-functional teams to align processes with organizational objectives.

Financial Oversight:

• Work closely with the finance department to monitor budgets, forecasts, and operational expenses.
• Identify cost-saving opportunities without compromising quality or service.
• Support financial reporting and provide insights into operational performance.

Client Focus:

• Ensure a seamless and positive experience for clients by maintaining high operational standards.
• Address and resolve operational issues that impact client satisfaction.
• Develop and maintain relationships with key stakeholders, vendors, and partners.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related experience
• 7+ years of experience in operations management within the mortgage industry.
• Strong understanding of mortgage processes, compliance requirements, and industry best practices.
• Proven track record of leading and scaling operational teams.
• Proficiency in operational software and systems (e.g., Encompass, CRM platforms).
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional leadership and communication abilities.
• High degree of integrity and professionalism.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities and a supportive team culture.
• The chance to make a significant impact in a growing company.

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