TechnoSmarts has a Help Desk Analyst 2 Position with their Client located in Atlanta, GA. This is a 12 Month Contract with potential for extension.
The Consultant will work remote - processing, the onboard and offboard of employees and contractors working for the Department.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Requirements:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
...and customer satisfaction is seeking an experienced Purchasing Manager to join their team. Experience: 5+ years in Residential Homebuilding... ...: Manage the purchasing process for construction materials and supplies. Negotiate contracts with suppliers and vendors...
...re looking for a strategic, creative, and community-obsessed Social Media Manager to own our social presence across Instagram, TikTok, YouTube... ...depth, voice, and energy of the Buffbunny brand. Youll work closely with the Creative Director, content producers, and influencer...
Baptist Urgent Care is looking for dedicated, compassionate, and experienced Medical Assistant/X-Ray Tech or Radiology Tech to join our dynamic healthcare team in Collierville and Bartlett, TN. FT and PRN opportunities are available! ABOUT BAPTIST URGENT CARE: Baptist...
...a company where your contributions truly make a difference! Help Desk Specialist needed!Must have an active TS/SCI with polygraph security... ...responsibilities: Provide daily customer service technical support and assistance to users. Deliver Tier 1 customer support and...
Posting Date 05/28/20251350 Montreal RoadSuite 200,Tucker,Georgia,30084,United States of America DaVita is seeking a Nurse who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and...