IT Help Desk Specialist I (Full Time) Job at Lake Charles Memorial Health System, Lake Charles, LA

aUpiV0J6T0JZQll4WExLSnBqSVZQTTV2eEE9PQ==
  • Lake Charles Memorial Health System
  • Lake Charles, LA

Job Description

Description Of Position

  • The Help Desk Specialist provides front line support to our end users. This position is entry level and has a large opportunity for advancement into multiple avenues of Information Systems. Help Desk Specialist I have a basic understanding of computer hardware and software while maintaining a high level of patience in a fast-paced environment. The position is focused on answering calls and creating tickets for the enterprise and assisting the physicians, nurses, and staff to deliver an excellent patient experience.

SUPERVISION : Reports directly to the Manager of IT Support and Operations

Responsibilities And Duties

  • Answer calls from physicians, directors, and hospital staff.
  • Escalation of service requests to teams within Information Systems
  • Report on critical issues and notify individuals or teams responsible
  • Accurately record service metrics
  • Resetting passwords, installing software, general troubleshooting
  • Delivering keyboards and mice and plugging them in
  • Connecting devices to the WiFi network
  • Remotely support end users while on the phone
  • Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Education And Work Experience

  • High school graduate or equivalent
  • Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network
  • Able to be certified with Cisco Duo within 30 days.
  • Able to complete mandated Connectwise training within 30 days
  • Strong technical writing skills and speak intelligible English
  • Experience with Microsoft Office: Word, Excel, Outlook a plus
  • Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
  • Must possess a high level of patience and show a willingness to learn

Physical Demands/Work Environment

  • Capable of performing light to medium duty physical tasks.
  • Must be able to remain in a stationary position for 75% of the time.
  • Must be able to exchange accurate information with patients, family, peers and medical personnel.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.

Working at Lake Charles Memorial Health System | Great Place To Work

Job Tags

Full time, Work experience placement, Remote job,

Similar Jobs

VectorCSP

Cyber Security/Systems Analyst Job at VectorCSP

 ...Command, Control, Communications, Computer, Cyber, and Intelligence Service Center (C5ISC)...  ..., or equivalent experience COMPTIA Security+ certification Secret clearance Essential...  ...of C5ISR system design. These lower-level specifications are derived from existing... 

Addison Group

Talent Coordinator III Job at Addison Group

 ...Verify job and candidate details in SmartRecruiters for accuracy and completeness. Initiate pre-hire onboarding processes and assist with new-hire orientation as needed. Enter and audit employee and candidate data across automated HR systems. Maintain organized... 

Disability Solutions

Event Senior Director of Sales II, Hotel Services - Gaylord Rockies Job at Disability Solutions

 ...Position Overview The Senior Sales Director manages an effective sales team responsible for guiding customers through event experiences...  ...customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with... 

News-Press & Gazette Company

Creative Services Producer Job at News-Press & Gazette Company

 ...Creative Services Producer Operating newspapers, television stations and online platforms, New-Press NOW, in St. Joseph, Mo., is seeking a Creative Services Producer. The Creative Services Producer creates effective multimedia (video, print, digital, and social...