IT Help Desk Technician Job at Gravity Networks, Knoxville, TN

aUpyWEJEU0FZeFUwV2JHRXB6OGVPTXRod0E9PQ==
  • Gravity Networks
  • Knoxville, TN

Job Description

About the IT Help Desk Technician Position

The help desk technician is responsible for providing quick and effective front line support to client users across a variety of tools and technologies. Support is typically related to workstation hardware and software support on Windows machines, O365 products and various line of business applications. Some printing and phone support, as well as occasional onsite troubleshooting or installation will come up. The job is located in the Knoxville, TN office.

Requirements

  • Keen mind for troubleshooting and supporting day-to-day functions of computer hardware, Microsoft software, and printers. Experience with larger projects, a wide variety of environments or networking is a bonus.
  • Strong empathy for end users and the ability to make them feel good while addressing the issues presented.
  • Good research skills a must, as well as knowing when to seek guidance.
  • Strong verbal communication abilities with an emphasis on being comfortable on the phone assisting users.
  • Strong written communication abilities with an emphasis on creating clear internal notes and documentation.
  • Education or technical training in one of the many areas of computer science
  • Strong time management and process management abilities
  • Driven by integrity in your work product and professionalism in communication

Benefits

  • Opportunity for advancement in a growing company
  • Health and dental benefits
  • 401k
  • PTO
  • Customer Satisfaction feedback bonus program

Job Tags

Full time,

Similar Jobs

Lycoming College

Assistant Strength & Conditioning Coach Job at Lycoming College

 ...Lycoming College is hiring an Assistant Strength & Conditioning Coach Lycoming College, one of the nations oldest residential liberal arts and sciences colleges, invites candidates for its part-time Assistant Strength & Conditioning Coach position . This position... 

DataAnnotation

Software Developer Job at DataAnnotation

 ...chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a proficient Software Developer to join our team to train our AI chatbots to code. You will work with the chatbots that we are building in order to measure their... 

Disney Cruise Line

Senior Technician Walt Disney Theater Job at Disney Cruise Line

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety... 

FASTSIGNS #30701

Outside Sales Job at FASTSIGNS #30701

 ...Wellness resources FASTSIGNS of Chesapeake is hiring for an Outside Sales team member to join our team at this leading sign company! Have...  ...an outside sales/commission based environment preferred Prior B2B consultative sales experience preferred Knowledge of CRM... 

Masis Staffing Solutions

Talent Acquisition Specialist Job at Masis Staffing Solutions

 ...Masis Professional Group is assisting our client in searching for an HR/Talent Acquisition Specialist in Lebanon, PA. Position can be long-term contract position expected to last 6+ months or temp-to-perm for candidates who additionally have HR generalist experience...