BEPC Inc. is searching for a Water Systems Field Engineer in Altavista, VA.
CONTRACT W2: 12–month contract with possible extensions.
PAY AND BENEFITS: $31.00 – 33.00/hr. + medical, dental, vision, and life insurance.
Duties and Responsibilities :
• In the role of Field Service Engineer (FSE), you will be responsible for the installation, repair, preventative maintenance, and qualification of water purification systems
• Provide professional service on a timely basis (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24hr onsite up to 2 weeks) respecting all customer on-site rules and regulations including good on-site housekeeping practices.
• Accurate and detailed completion of Work Orders and related documentation.
• Close Work Orders daily.
• Provide customers with appropriate documentation of work completed, including but not limited to: Service Report, Meter Verification Report, Routine Maintenance, etc.
• Maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame.
• Maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory).
• Maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
• Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
• Maintain timely, courteous, effective and professional communications between all customers, internal and external. Emergency responses could require a 2hr callback window requiring maximum of 24-hour on-site response time.
• Adherence to NA Fleet Vehicle Policy.
• Assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team.
• Submission of expense reports every two weeks.
• Meet customer site requirements including, but not limited to: vendor credentialing, background checks, and immunization requirements as needed.
Who you are:
• Associate's Degree in Electrical/Electronic or Mechanical Engineering or equivalent Technical degree, professional or military electronics / mechanical experience may substitute. Electronics background / experience desired.
OR
• High School diploma or GED with 3+ years of field service experience and/or experience in skilled trade.
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