Job Description

Job Description

Job Description

WHO WE ARE:

Tides Folly Beach is a beachfront hotel driven and defined by a singular passion: community. We go above and beyond to provide an expectation-exceeding, smile-inducing, memory-making experience for our community of guests. Internally, we focus on building a strong, tight-knit team community through growth, support, camaraderie, and pride. We embrace the community, culture, and spirit of Folly Beach while also being a steward in the evolution of the town as a coastal destination.

Pinky's on the Beach:

Pinky’s on the Beach—Folly’s favorite hangout! Your front-row seat to salty air, live tunes, and local flavor served with serious style. From craveable snacks to cocktails with cult followings, everything at Pinky’s is made to turn heads and keep spirits high. The atmosphere? Bold, beachy, and buzzing with good vibes. The team? Passionate pros who know how to keep it cool while running a tight ship. And the view? Let’s just say it never gets old. If you’re looking to work where the ocean is your backdrop and the energy never quits, Pinky’s on the Beach is the place to be.

JOB TITLE: Hostess or Host

DEPARTMENT: Pinky’s on the Beach

LOCATION: TIDES Hotel

REPORTS TO: Pinky's General Manager

POSITION SUMMARY:

Host responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

MAIN DUTIES AND RESPONSIBILITIES:

• Welcome guests to the venue

• Provide accurate wait times and monitor waiting lists

• Manage reservations and seating chart

• Escort customers to assigned dining or bar areas

• Provide food and beverage menus

• Greet customers upon their departure

• Coordinate with wait staff about available seating options

• Maintain a clean reception area

• Cater to guests who require extra attention (e.g. children, elderly)

• Answer incoming calls and address customers’ queries

• Assist wait staff as needed

• Take carry out orders and collect payments

SUPERVISORY RESPONSIBILITIES:

NONE.

JOB REQUIREMENTS:

Education: High School Diploma or GED

Experience: 1-2 years hosting/customer service experience, preferred.

Skills:

• Ability to communicate fluently in English with hotel/restaurant guests and employees.

• Ability to provide friendly, efficient and courteous service to guests.

• Ability to work under pressure, be organized, self-motivated and work well with others.

• Strong positive attitude and ability to initiate light conversation with guests.

• Knowledge of hotel property and operating hours.

• Customer focus and drive to deliver optimal employee and customer satisfaction.

• Must have the ability to multi-task and perform well under stressful circumstances.

• Ability to handle money and operate a point-of-sale system

WORKING CONDITIONS:

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment to Be Used: point of sale system; reservations system

Physical & Mental Requirements:

• Must be able to lift 50lbs;

• Ability to bend, kneel, squat;

• Ability to stand/walk for an 8 hour shift

Work Environment:

• High guest interaction

• Fast paced; high volume

• Subject to extreme weather conditions including high heat, rain, wind, etc.

LOCATION : Your hotel’s physical address

SALARY : $15 per hour with annual bonus opportunities

BENEFITS:

• A culture that values passion, individuality, and fun!
• Opportunities for internal growth and development
• Paid Time Off (PTO)
• Paid holidays
• Earned Wage Access through PayActiv- access to your earned wages before payday!
• Affordable medical, dental, & vision insurance plans
• Company provided life insurance
• Short & Long Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
• Tuition assistance discount programs
• Referral program
• Employee Assistance Program
• Discounts at all Avocet-owned hotels & restaurants

EOE / DFWP

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