Job Description

Tow Truck Operator - Light Duty - NO CDL Required - This role is paid hourly + commission.
  Base Pay - plus opportunity to earn 25% commission

Perform towing, accident recovery, and abandoned vehicle recovery using the assigned truck and towing equipment correctly as trained. Present to customers a professional self-image and Company image through excellent service, safe operation, and timeliness. Maintain truck and equipment in compliance with Company guidelines. Perform necessary documentation timely and correct manner according to procedures in effect.

 

  Essential Duties and Responsibilities: (All other duties as assigned.)

• Arrive at work on time daily, ready for duty when the shift starts.
• Complete pre-shift and post-shift equipment checks daily and document these checks accurately.
• Excellent driving skills and valid driver’s license (copy required to be kept on file)
• Must keep their DOT, Department of Transportation, and medical certification updated on/or before its listed expiration date.
• Must operate a tow truck 
• Must keep accurate records of time worked and commissions earned using company-provided materials
• Accurately calculate tow rates and understand tariffs to write complete and accurate paperwork.
• Must have a general understanding of vehicle mechanics, transmission types, front, and rear wheel drive vehicles
• Must have a sense of direction and understanding of maps and the ability to navigate in both day and night
• Must have a positive attitude, great work ethic, and be team-oriented
• Follows management direction and leadership well
• Must work independently, have initiative, and be dependable
• Calmly handles stressful situations.
• Able to write and speak English well, and be able to communicate effectively with others
• Work on call when needed, be conscientious about answering your phone when on call, and communicate with your team efficiently.
• Work in other areas, non-driving, when on shift/hourly time, at management's direction. 
• Have no physical limitations against working in summer heat, winter cold, and rain
• Able to work at night and early morning, this job requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, crouching, twisting, kneeling, climbing, lifting, and maneuvering material or equipment, some of which may be heavy (75+ pounds) or awkwardly shaped. 

Supervisory Responsibilities:
Directly supervises 0 employees. 

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
• Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems.
• Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Leadership - Exhibits confidence in self and others and accepts feedback from others.
• Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control.
• Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Personal Appearance - Dresses appropriately for position based on guidelines provided by the company; keeps self well-groomed. Wears uniform and correct PPE daily, including but not limited to a safety vest and steel-toed shoes.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Completes work promptly; works quickly.
• Reasoning Ability - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:  
To perform this job successfully, an individual should have experience with Microsoft Office software and mobile applications.

 

Certificates, Licenses, Registrations:  

• Valid driver’s license required – Must be 25 years of age or older for insurability purposes.
• Clean driving record.
• Towing certifications – Preferred but not required.

Safety and Security:
Observe safety and security procedures at ALL times; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

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