Job Summary
Responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in achieving their fitness goals by designing simple workout programs and instructing them on the proper use of equipment.
**Essential Duties and Responsibilities**
- Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
- Consult with members regarding their fitness goals and instruct them on how to use the equipment properly and safely.
- Develop creative and unique ways to promote PE@PF class sign-ups.
- Create bi-weekly updates consisting of a variety of exercises.
- Meet class requirements based on club size and member traffic.
- Assist in front desk-related activities, including:
- Answering phones in a friendly manner and assisting callers with a variety of questions.
- Checking members into the system.
- New member sign-ups.
- Taking potential members on tours.
- Changing/updating member account information.
- Respond to member questions and concerns in a timely and professional manner, elevating issues to Team Lead, MIT, or Club Manager as needed.
- Help maintain the neatness and cleanliness of the club.
- Assist in the overall cleanliness and appearance of the club.
**Minimum Qualifications**
- Honesty and good work ethic.
- Strong communication and organizational skills.
- A passion for fitness and health.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
- Strong listening skills with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Completed fitness trainer certification.
**Physical Demands**
- Standing and walking at least 75% of the shift.
- Talking in person or on the phone at least 75% of the shift.
- Must be able to lift up to 50 lbs. less than 30% of the time.
**Benefits**
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental, and Vision Insurance
- Critical Illness Insurance
- Short-Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
No matter what you’re looking for in a gym, we’ve got a membership option made for you. All Planet Fitness members enjoy unlimited access to their home club and the support of our friendly, knowledgeable staff anytime you need it. PF Black Card® members receive additional benefits, including the ability to bring a guest for free and access to any of our 2,500+ PF locations.
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