LIVE CHAT AGENT-WFH REMOTE Job at Shavano Family Practice, Los Angeles, CA

Z3ByV0JqZUNZeEE3WEx1RnB6TWFPYzFvekE9PQ==
  • Shavano Family Practice
  • Los Angeles, CA

Job Description

As a Live Chat Agent, you will be the first point of contact for customers seeking assistance via live chat. You will help customers with inquiries, resolve issues, and ensure they have a positive experience with our products or services. The ideal candidate is proactive, empathetic, and able to handle multiple chats at once in a fast-paced environment.

Key Responsibilities:
Customer Support:

Respond to customer inquiries via live chat in a professional and friendly manner.
Provide real-time assistance, including product details, troubleshooting, and issue resolution.
Understand customer needs and guide them toward the best solutions.
Problem-Solving:

Identify and resolve issues promptly, ensuring customer satisfaction.
Escalate more complex issues to higher-level support or appropriate departments when necessary.
Follow up with customers to ensure issues are fully resolved and their needs have been met.
Order Assistance:

Assist customers with orders, including tracking, returns, exchanges, and refunds.
Help customers navigate the website, complete purchases, and provide product recommendations when appropriate.
Product Knowledge:
Employment Type: Full-Time
Salary: $ 30.00 40.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

The Medicus Firm

Chief Scientific Officer (Daly City) Job at The Medicus Firm

 ...Excellence in patient care and a demonstrated ability to build sustainable partnerships. Personal and professional commitment to diversity, equity, and inclusion, with experience in working within a diverse faculty, staff, and student environment. Strong business... 

Harris County

Chief People Officer (Houston) Job at Harris County

 ...The Harris County Tax Assessor-Collectors Office is seeking a dynamic and results-oriented Chief People Officer (CPO) to lead the Talent Division and drive...  ...with leadership to attract, develop, and retain a diverse and highly motivated workforce. The CPO will lead... 

LanceSoft

Per Diem / PRN Physician Assistant - Emergency Medicine - $90-110 per hour Job at LanceSoft

 ...LanceSoft is seeking a Physician Assistant Emergency Medicine for a per diem / prn job in Springfield, Michigan. Job Description & Requirements Specialty: Emergency Medicine Discipline: Physician Assistant Duration: Ongoing Shift: 12 hours, days, nights... 

TechnoSmarts, Inc.

Help Desk Analyst 2 Job at TechnoSmarts, Inc.

 ...TechnoSmarts has a Help Desk Analyst 2 Position with their Client located in Atlanta, GA. This is a 12 Month Contract with potential for...  ...the Department. *This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.... 

Don Harrington Discovery Center

Custodian Job at Don Harrington Discovery Center

 ...Job Description Job Description Salary: $12-$15/hr Job Title: Custodian Reports to: Facilities Manager Hours: Part Time The Discovery Center is seeking dynamic and passionate team members to join us and be a part of a fun and high energy team! The ideal...