Job Description

Job Title: Help Desk Support

Pay: $70,000 - $74,000

Job Type: Temp-to-Hire

Location: 100% Onsite - San Diego, CA 92101

Overview:

We are seeking a proactive and customer-focused IT Support Technician to assist with a critical desktop refresh initiative and ongoing deskside support.

Responsibilities:

• Provide prompt, friendly, and superior customer service to onsite and remote users regarding hardware, systems, applications, remote access, security, network, and telephone-related inquiries;
• Management of help desk ticketing software including escalation and follow-up to completion;
• Assist with audio/video conferencing including scheduling, setup, coordination, testing, and troubleshooting;
• Provide ongoing support and assistance in troubleshooting software and hardware problems to all firm employees;
• Responsible for move, setup, configuration, and maintenance of all PC hardware including imaging, adding component level hardware, and installation of related drivers;
• Perform other related duties as required to accomplish the objectives of the position.

Required Qualifications:

• Minimum of 5+ years IT-related experience required;
• Bachelor's degree in Information Systems or related field is preferred;
• Working knowledge of computer systems, networking, and basic software application support;
• A+ certification preferred;
• Law firm experience and experience with iManage advantageous;
• Advanced troubleshooting skills and the ability to retain information and solve problems with minimal supervision;
• Exceptional customer service skills; and
• Excellent oral and written communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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